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Catering Terms & Conditions

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Guarantees/Final Guest Count

Final guest counts (RSVP) must be submitted two weeks prior to the event (excluding weekends/holidays). Guest counts cannot be reduced after initial deposit, only increased. We prepare for up to 5% over the final guest count (up to 10 meals). Any increases exceeding 10% of the final count will incur a 10% surcharge.

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Cancellation Policy

Cancellation must be submitted in writing via mail or email. Deposits are non-refundable; however, in certain extenuating circumstances, a refund may be considered at the sole discretion of Patria’s Kitchen. If a refund is granted, it will be determined on a case-by-case basis.

Patria’s Kitchen reserves the right to retain all or part of the deposit or retainer fee for cancellations. If the event is canceled for reasons beyond Patria’s Kitchen's control, refunds will be considered but are not guaranteed. Any refund decisions will be processed within 60 days of the cancellation notice.

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Labor Charges

Labor charges are based on a 4-hour time frame, starting 30 minutes before event doors open. Any event exceeding this time frame is subject to an additional $25 per hour, per server.

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Staffing Charges

• Chefs: $50 per hour, $75 per hour after 4 hours.

• Wait Captain: $200 for supervising waitstaff.

• Service Personnel (Wait Staff): $125 per person.

• Kitchen Personnel (Dish Room/Bar Back): $15 per hour.

• Bartenders: $125 per bartender (One bartender required per 50-75 guests).

• Overtime: $25 per additional hour beyond the standard time frame.

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Service Charge Breakdown

Service charges are used to cover expenses related to transportation, fuel, equipment use, kitchen essentials, buffet décor, energy, liability insurance, permits, and administrative costs.

 

Potential Fees

• Delivery: Starts at $50.00 for the Greater Grand Rapids area.

• Sales Tax: 6.0% where applicable.

• Pickup incurs 10% Service Fee

• Delivery incurs 15% Service Fee 

• Full Service incurs 20% Service Fee (22% with rented china)

• Full Service with waitstaff also incurs a 20% Server Fee

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GRAT FEE– Guest Relations and Assistance Team

For all full-service catering events, where wait staff is required a 20% GRAT fee will be applied to the final invoice. GRAT is used to compensate third-party contracted servers hired to assist with the event. 

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Taxes

All applicable state and local taxes will be paid by the client. Tax-exempt clients must provide an exemption certificate no later than five business days before the event.

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Grilling Fees

A $100 grilling fee will apply for any on-site grilling services.

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Tastings

Tastings for two guests are available at Patria’s Kitchen discretion for events over $1,000. Events under $1,000 are subject to a tasting fee. Additional tastings will incur extra charges.

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Partial Refund Policy for Deposits

In the event of a cancellation due to extenuating circumstances (such as emergencies or unforeseen events), Patria’s Kitchen may, at its discretion, provide a partial refund of the deposit. Refunds will be considered on a case-by-case basis and must be requested in writing no less than 30 days prior to the event. If the event is canceled less than 30 days before the event date, no refund will be issued. Partial refunds may be subject to an administrative fee, and costs incurred up until the cancellation date will be deducted from the deposit.

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Force Majeure or Extraordinary Circumstances Clause

Patria’s Kitchen shall not be held liable for any failure to provide services due to events beyond its control, including but not limited to acts of God, government restrictions, wars, strikes, pandemics, or any other unforeseen emergency. In such cases, the event may be rescheduled or the deposit may be applied toward a future event at the discretion of Patria’s Kitchen. Full refunds will not be guaranteed but may be considered depending on the extent of incurred costs prior to the event cancellation.

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Client Liability for Open Flame Restrictions or Equipment Usage

For events requiring on-site cooking, it is the client’s responsibility to confirm that the venue permits open flames or any other equipment necessary for the event. If open flames or certain equipment are not allowed and this information is not disclosed to Patria’s Kitchen in advance, the client will be responsible for any additional costs or disruptions to service due to the lack of disclosure.

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Refund Policy for Force Majeure or Government Orders

In cases where Patria’s Kitchen is unable to perform its obligations due to government orders, health restrictions, or any other events beyond its control, we reserve the right to retain any deposits paid. The client will have the option to reschedule the event within a 6-month window or apply the deposit toward future services. No refunds will be given under these circumstances unless agreed upon by both parties in writing.

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Advance Deposit/Direct Billing

A 50% no refundable deposit is required for all events. Full payment is due two weeks prior to the event. Non-refundable deposits are essential to secure your event date. If alternate payment plans are needed, please let us know during the quoting process.

Corporate clients may apply for direct billing, subject to approval. 

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Payment

We accept cash, company/personal checks, money orders, and major credit cards (American Express, MasterCard, Visa). Final payment is required two weeks prior to the event. Late payments may incur fees.

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Liability Statement

Under Michigan Health Department guidelines, leftover food from fully catered events cannot remain with the client. Patria’s Kitchen assumes no liability for client-requested leftovers. Additionally, we cannot guarantee that any menu items will be free from allergens.

For on-site cooking, the client must ensure that all necessary permissions are in place. If open flames or other essential equipment are not permitted at the venue, the client assumes responsibility for fees or losses due to non-disclosure.

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Stations and services may be contracted to third-party chefs or companies. Patria’s Kitchen holds no liability for interactions or transactions between third parties and clients or their guests.

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Temporary Operating Status – Ghost Kitchen

Please note that while we await our official catering license, Patria's Kitchen is currently operating out of a licensed third-party kitchen as a ghost kitchen. As such, we are considered employees of the licensed kitchen facility that provides the space and resources for us to prepare and produce your orders. This arrangement ensures that all food is prepared in a fully licensed and compliant environment. Rest assured, we maintain our usual high standards of quality and service throughout this process.

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By agreeing to these terms, the client acknowledges that Patria’s Kitchen is utilizing this third-party licensed kitchen for all food preparation until our full licensing is complete.

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